An after-school childcare booking website/app aimed at busy parents or childcare providers.
This is a project I completed during Google’s UX Design course.
Client
Project duration:
Platform
Role
– Difficult to find and register for after-school childcare services.
– Unable to customize service registration times according to each user’s schedule.
I am creating an app to help parents easily schedule after school care. You can sign up by the day or month and there are many additional services like school pick up…
User research
Identify the problem
Propose a solution
Wireframing
Prototyping
Prototype testing
I conducted a user survey by interviewing.
The results I got were surprising with the common wishes of parents for a reputable childcare platform, flexible when registering. And there are also specific needs for child pick-up times, optimized according to the parents’ schedules.
My assumption before the survey was that the application did not have too many features. But I saw many different needs of users after the interview.
It is frustrating that the process is quite complicated, has a lot of paperwork and takes time.
Require monthly payments instead of daily or hourly. Not many different payment methods
Users have not identified a highly reliable childcare provider. Lack of reviews from other users.
Worry when there is no time or when something unexpected happens and you cannot pick up and take care of your child.
Reena is a paramedic with a changing schedule who needed an app that was optimal for accessibility and ease of use to book after-school childcare as she is dyslexic.
Alfie is a busy accounting professional who needs an after school childcare app that allows for trustworthiness checks and child pick up assistance, as he is too busy to pick up his kids.
I designed the mobile app first because most users use mobile phones to book childcare appointments.
I sketched out multiple ideas on paper for each screen to ensure that the elements included in the digital wireframe would be relevant to solving user pain points. For the home screen, I prioritized a quick, easy booking process to save users time, combined with an introduction to the main services the app offers.
Once I was happy with the paper wireframes, I used Figma to convert them into digital wireframes.
This is the home page of the B-Care app, which introduces after-school childcare services and makes it easy for parents to book services.
I want parents to have a clear understanding of where they will sign up for after-school care. I show real pictures and details of the services. Parents can refer to reviews from other users before making a decision to sign up.
Low fidelity prototype for childcare booking functionality to test usability, user flow with core product functionality.
After completing the mobile app version, I started designing the website version.
